Terms of service

 

Customers should inspect their order as soon as it is delivered.

If an item arrives damaged, defective, or different from the item ordered, the customer should contact us within [X days] of delivery.

Customers may be asked to provide:

• Order number or proof of purchase.
• Photographs or videos showing the damage or incorrect item.
• Photographs of the packaging when relevant.
• A description of the issue.

After reviewing the claim, [Store Name] may provide a replacement, repair, exchange, refund, or another appropriate solution.

Customers should not discard damaged products or packaging until the claim has been reviewed.